Privacy Policy
Privacy Statement by Border Bone Health – UK
The personal data you provide will be used for the purposes of facilitating and administering our service provision of Fracture Risk Assessment and scan to you, referred to as 'the client'.
Such information might include:
Name
Date of birth
Address
Telephone
Email
Next of kin
GP
Occupation
Medical history
Age
Gender
Weight & Height.
*Records of assessment
(with permission), consent forms. etc will be retained as part of your assessment record.
*Fracture Risk Assessment & Scan: You will be given a print out of your scan results along with a thorough and detailed explanation. We do not store your results (unless specifically asked to do so, it is request based). At the end of the working day your results are deleted from our system.
Feedback you provide can be anonymised and will be used to evaluate and improve the services provided by the clinic and for audit purposes. The business does not sell or broker your data.
We may retain records of communication to us and from us by telephone and email if the information exchanged needs to be included in your assessment record.
Your contact details will only be used to send information that may be of interest to you with your consent and you may withdraw consent by email to ‘unsubscribe’ at any time.
If you contact us by email you should be aware that emails you send or receive may not be protected in transit.
Via social media
We, and any 3rd party social media management companies we may work with will be able to see the personal profiles of whoever we engage with on social media; the level of personal information available will be dependent on the individual’s privacy settings. The interactions are only stored on the relevant social media platform and not downloaded for use anywhere else.
Information About Our Use of Cookies on our web site
We use cookies to make our website easier for you to use.
We use cookies to help stop our online-forms from being used to send spam-email.
We use cookies to monitor usage so we can spot trends and make improvements.
We DO NOT use cookies to identify individuals (and never will).
We DO NOT store personal information in cookies.
We believe that our use of cookies is very necessary for the smooth functioning of the website. We do not believe that they pose any threat to your personal privacy or online security and we recommend that you indicate that you will "allow" cookies. If you "disable" cookies the interactive functions of the website will not operate. For example, data-submission via forms and many other features of the website can not work fully without using cookies.
By Telephone
If you make an inquiry by telephone and you are not known to us, we request basic contact information for the purposes of providing our service; making an appointment for you, populating a new record, sending directions, appointment confirmations. Information if requested. You may unsubscribe once you have received any requested information, if you do not wish to hear from us again.
In addition, once they are provided, we will retain and process your personal data to the extent it is necessary to enable us to establish, exercise or defend legal claims.
Persons with whom we need to share data in order to provide our service;
We will share your personal data with the following external third parties in order to provide our service to you:
QuickBooks Accounting Software https://quickbooks.intuit.com/eu/privacy-policy/
Azets Chartered Accountants (Shrewsbury) https://www.azets.co.uk/privacy-policy
Regulators and government authorities if we are required to do so by law or if the authority requests it and we regard that request to be reasonable.
Storing your data
Your record and personal data will be maintained securely and archived securely after (2 years) and will be stored for a period of ten years as advised by insurance providers.
Your Rights
• You have a right to expect us to retain accurate records, and for us to act upon any request to rectify inaccuracies in your personal information as detailed above.
• You have a right to require us to erase your personal data without undue delay on certain grounds e.g. where it is no longer necessary based on the reason it was originally recorded or where you withdraw your consent and there is no other legal grounds for processing.
• By providing the information requested you are providing explicit consent but you have the right to withdraw consent at any time. To do so, please email
contact@borderbonehealth.com
Please note if you do so, all your personal data will be erased other than that which may be required to enable us to establish, exercise or defend legal claims.
• You have a right to request a copy of your personal data held by us.
Should you have any complaints or concern regarding our treatment of your personal data please don’t hesitate to contact the Data Controller
at Border Bone Health or you may make a complaint directly to The Information Commissioners Office
www.ico.org.uk
